An LG ThinQ washer leaking from the bottom still requires a physical leak diagnosis. ThinQ identifies connected features, not one shared washer design or water system. Use the app to record notifications or cycle details if available, but do not assume clearing an alert repairs a hose, seal, or pump.
Use ThinQ Information Correctly
Record the full model number from the washer label and save any error code before power is removed. Note the cycle stage shown in the app: fill suggests supply or dispenser paths; wash suggests door runoff or suds; drain suggests the pump, filter, drain hose, or household drain.
Safe Physical Checks
- Stop the cycle, close both water valves, and unplug only from a dry location.
- Dry the floor and accessible cabinet. Mark the first wet point.
- Inspect visible supply and drain hoses and watch for a backing-up standpipe.
- On a front loader, inspect the door glass, gasket folds, and only the user-serviceable filter shown in the manual.
- On a top loader, check rear connections, tub-rim splashover, bleach-dispenser residue, and load balance.
- Use HE detergent and the model-appropriate dose. Do not remotely restart a washer with an unresolved leak.
Possible Components
Depending on the exact ThinQ model, service may inspect the inlet valve, dispenser hose, door boot, pump-filter seal, drain pump, drain hose, tub hose, or outer tub. ThinQ connectivity does not narrow this list without cycle and leak-location evidence.
When to Call a Professional
Request service for an internal leak, recurring app error with water loss, damaged seal, cracked housing, or moisture near wiring. Call a plumber for backflow or a leaking home valve. Keep remote-start functions disabled until the leak is repaired.
Related Guides
Start with LG Washer Leaking From Bottom. Front-load owners can use LG Front Load Washer Leaking From Bottom. If draining also fails, see the LG washer OE error guide.
FAQ
Can the ThinQ app detect the exact leaking part?
No. It may provide codes or cycle context, but the water source still requires physical diagnosis.
Can I reset the washer in the app?
Do not use a reset as a leak repair. Preserve codes and fix the physical source.
Are all ThinQ washers front loaders?
No. Confirm the model and follow its front-load, top-load, combo, or WashTower manual.
Manufacturer reference: LG US leak troubleshooting.